Privacy

Delete your AppraVia data

This page explains how to ask AppraVia Technologies, LLC to delete your account and data for AppraVia and the AppraVia Mobile app (iPhone, iPad and Android), and what is deleted or kept.

How to request deletion

  1. Email [email protected] from the email address you sign in with, with the subject “Data deletion request.”
  2. Say whether you want your whole account deleted, or only certain data (for example, photos or voice memos you added).
  3. We may contact you to confirm your identity. We respond within 30 days.

You can also ask your company's AppraVia administrator to remove your account, or call our office at (913) 228-2980. AppraVia accounts are created by each company's administrator; the mobile app cannot create accounts.

What is deleted

  • Your sign-in account and profile (name, email address, user ID).
  • Content you added that belongs only to you, such as personal settings, notes, photos and voice memos, unless your company must keep it as part of an appraisal report (see below).
  • Data on your device: signing out of AppraVia Mobile or uninstalling the app removes the copies stored on that device right away.

What is kept, and for how long

  • Account and profile data: removed within 90 days after the account is deleted.
  • Orders, reports and files belonging to your company: kept while your company's account is open, plus 90 days after it closes so the company can export them. Appraisers are usually required to keep their workfiles for several years, so your company may keep reports you worked on.
  • Billing records: 7 years, for tax and accounting.
  • Security and access logs: up to 12 months.
  • Support emails and calls: 3 years.
  • Crash reports: kept by our crash-reporting provider for up to 90 days.
  • Anything we must keep by law, for as long as the law requires.

For more detail, see the AppraVia Privacy Policy.